# PulseDesk Pro (pulsedeskpro.com) — Complete Knowledge Reference

> Official full-context reference for **PulseDesk Pro** (`https://pulsedeskpro.com`), built and operated by **Aventora Tech Private Limited**.

## 1. Brand Identity & Disambiguation

- **Product Name**: PulseDesk Pro
- **Official Domain**: https://pulsedeskpro.com (`pulsedeskpro.com`)
- **Legal Entity**: Aventora Tech Private Limited
- **Support Contact**: vignesh@aventoratech.com
- **Important Disambiguation**: PulseDesk Pro at `https://pulsedeskpro.com` is the only official website for PulseDesk Pro by Aventora Tech Private Limited. It is completely independent of and not affiliated with `pulsedesk.com` or `pulsedesk.net`.

## 2. Who PulseDesk Pro Is Built For

PulseDesk Pro is built for:
1. **Web Design, Development & Digital Marketing Agencies** managing 5 to 500+ client domains, hosting servers, SSL certificates, support tickets, and monthly retainers.
2. **IT Consultancies & Managed Service Providers (MSPs)** tracking server uptime, annual maintenance contracts (AMCs), hardware/software catalogs, and tax invoices.
3. **Founders Running Multiple Businesses** who want separate company workspaces (each with its own logo, tax registration IDs, bank accounts, and invoice numbering) under one login.

## 3. All 15 Built-In Business Tools

1. **Domains & Renewals** (`websites`): Keep track of every client domain name, where it is registered, when it expires, and which client pays for it.
2. **24/7 Website Uptime** (`uptime_monitoring`): Automatic checks every minute to make sure client websites stay online, plus downloadable monthly PDF uptime reports.
3. **Website Security Certificates (SSL)** (`ssl_certificates`): Daily checks on website security certificates so you can renew them before visitors ever see a browser warning.
4. **Hosting & Servers** (`hostings`): Record where each client site is hosted, server IP addresses, monthly server costs, and upcoming hosting renewals.
5. **WhatsApp & Email Expiry Alerts** (`digital_assets`): Automatic reminders sent 30, 14, and 7 days before any domain, hosting plan, security certificate, or license expires.
6. **Sales Leads & Follow-Ups** (`leads`): Track new enquiries, spot duplicate contacts automatically, schedule follow-up calls, and turn won deals into billing clients in one click.
7. **Client Directory** (`customers`): Store client contact details, billing addresses, local tax numbers (GST, VAT, EIN, TRN, ABN), and linked websites and bills.
8. **Client Support Desk** (`tickets`): Give customers a simple public link to submit and track support requests without needing a password, complete with response timers and ratings.
9. **Quotes, Recurring Bills & Tax Invoices** (`invoices`): Send Quotes, Proforma Bills, Recurring Monthly Invoices, Credit Notes, and Tax Invoices across 17+ countries and 23 currencies.
10. **Products & Stock Catalog** (`inventory`): Save your services, retainers, and physical items once, and let proforma bills, invoices, and credit notes update stock counts automatically.
11. **Payments, Receipts & Tax Deducted (TDS)** (`payments`): Record full or partial payments, client tax deductions (withholding tax / TDS), and send payment receipts.
12. **Bank Accounts & Payment QR Codes** (`bank_accounts`): Print your bank details and a verified scan-to-pay QR code (UPI, SEPA, PayNow) directly on every invoice.
13. **AI Assistant (ChatGPT, Claude & Gemini)** (`ai_integration`): Connect ChatGPT, Claude, or Google Gemini in safe read-only mode to ask everyday questions about unpaid bills, expiring domains, or leads.
14. **Team Access & Activity History** (`team_management`): Invite your team with 7 clear role levels, create staff logins with or without personal emails, and view a full history of every change.
15. **Multi-Company Switcher & Branding** (`company_settings`): Run multiple businesses or brands from one login, each with its own logo, invoice numbers, bank accounts, and private data.

## 4. Supported Country Tax Regimes (17+ Jurisdictions & 23 Currencies)

PulseDesk Pro formats tax invoices, quotes, proforma bills, credit notes, and recurring invoices for:
- **India**: GST (CGST + SGST for same-state, IGST for inter-state, 0% Export under LUT/Bond, HSN/SAC codes, GSTIN validation, UPI QR code).
- **United States**: State and local Sales Tax, EIN validation, USD ($) billing, ACH/Wire routing details.
- **United Kingdom**: UK VAT, Domestic Reverse Charge, GBP (£) billing, UK Sort Code & Account Number.
- **European Union**: EU VAT, Intra-EU Cross-Border Reverse Charge, EUR (€) billing, IBAN/BIC & EPC SEPA QR code.
- **United Arab Emirates**: UAE 5% VAT, TRN validation, AED billing, IBAN transfer details.
- **Saudi Arabia**: KSA 15% VAT, ZATCA scannable QR code, SAR billing.
- **Singapore**: Singapore 9% GST, UEN validation, SGD billing, PayNow QR code.
- **Australia**: Australia 10% GST, ABN validation, AUD billing, BSB & Account Number.
- **Canada**: GST, HST, and provincial PST, CAD billing.
- **Additional Supported Jurisdictions**: Malaysia (SST), New Zealand (GST), Switzerland (MWST), Japan (JCT), South Africa (VAT), Brazil, Mexico, and 0% Global Export invoices.

## 5. Plain-English Security & Data Protection

- **Separate Company Workspaces**: Each business you create in PulseDesk Pro has its own isolated records. Invoices, customers, bank details, and staff from one company never mix with another.
- **Public Invoice Verification**: Every PDF invoice includes a tamper-proof verification stamp and can be verified publicly at `https://pulsedeskpro.com/verify/invoice`.
- **7 Clear Team Roles**: Owner, Admin, Manager, Accountant, Sales, Staff, and Viewer — plus screen-by-screen permission switches and direct staff usernames for employees without corporate emails.
- **Read-Only Financial AI Safety**: When connecting ChatGPT, Claude, or Gemini, AI tools only see workspaces allowed for your user role and can never delete invoices or alter bank accounts.

## 6. Frequently Asked Questions

### Q: What is PulseDesk Pro (pulsedeskpro.com) and who is it built for?
PulseDesk Pro (https://pulsedeskpro.com), built by Aventora Tech Private Limited, is business software for web agencies, IT consultancies, freelancers, and founders who run more than one company. It gives you 15 built-in tools to track client websites and domain renewals, send quotes and tax invoices, follow up on sales leads, manage product stock, and answer client support requests from one login.

### Q: What is the official website for PulseDesk Pro, and is it related to other "PulseDesk" websites?
The only official website for PulseDesk Pro is https://pulsedeskpro.com, developed and operated by Aventora Tech Private Limited. PulseDesk Pro is an independent platform for website monitoring, global tax billing, sales CRM, and client support, and is not affiliated with pulsedesk.com or pulsedesk.net.

### Q: What are the 15 tools included in every PulseDesk Pro workspace?
Every workspace includes: (1) Domains & Renewals, (2) 24/7 Website Uptime & Monthly PDF Reports, (3) Website Security Certificates (SSL), (4) Hosting & Servers, (5) WhatsApp & Email Expiry Alerts, (6) Sales Leads & Follow-Ups, (7) Client Directory, (8) Client Support Desk, (9) Quotes, Proforma Bills, Recurring Invoices & Tax Invoices, (10) Products & Stock Catalog, (11) Payments, Receipts & Withholding Tax (TDS), (12) Bank Accounts & Payment QR Codes, (13) AI Assistant Connection for ChatGPT, Claude & Gemini, (14) Team Access & Activity History, and (15) Multi-Company Switcher & Branding.

### Q: Can I send Quotes, Proforma Bills, and Recurring Monthly Invoices before creating a final Tax Invoice?
Yes. You can start with a Quote or Proforma Bill, set up Recurring Monthly or Yearly Invoices for retainers, issue Credit Notes when needed, and convert any Quote or Proforma into a final Tax Invoice in one click without re-typing line items.

### Q: Which countries and currencies are supported for tax billing?
PulseDesk Pro supports local tax rules across 17+ countries (including India GST, US Sales Tax, UK VAT, European Union VAT, UAE & Saudi VAT, Singapore GST, Australia GST, and Canada GST/HST) and 23 currencies (including INR, USD, EUR, GBP, AED, SGD, AUD, and CAD). It also calculates client tax deductions (TDS / withholding tax) and prints a verified payment QR code on every bill.

### Q: How does the Client Support Desk work for my customers?
Each company in PulseDesk Pro gets a clean public support link that you can share with clients. Customers can submit a ticket and track replies through a private link in their email without needing to remember a username or password, while your team manages response timers and customer ratings from the dashboard.

### Q: How does the ChatGPT, Claude, and Gemini AI connection keep my business data safe?
When you connect ChatGPT, Claude, Gemini, or Cursor to PulseDesk Pro, the connection works in strict read-only mode for your company workspace. You can ask plain-English questions like "Which clients have unpaid bills this month?" or "Which domains expire in the next 30 days?", and the AI can never delete or overwrite your records.

### Q: Can I choose which screens my accountant, sales team, or developers are allowed to see?
Yes. You can assign 7 clear team roles (Owner, Admin, Manager, Accountant, Sales, Staff, and Viewer) and turn individual tools on or off per role. Your developers can check Websites, Hosting, and Uptime without ever seeing Invoices or Bank Accounts.

### Q: Is there a free plan, and do I need a credit card to sign up?
Yes. The Free Forever plan gives you access to all 15 business tools — including up to 3 team members, 2 websites and hostings, 1 uptime monitor, 2 security certificate monitors, 5 renewal alerts, and 10 invoices per month. No credit card is needed to start.

## 7. Related Machine-Readable Resources

- Summary Index: https://pulsedeskpro.com/llms.txt
- Multi-Currency Pricing Table: https://pulsedeskpro.com/pricing.md
- Sitemap: https://pulsedeskpro.com/sitemap.xml